To develop open and constructive interactions in the work place
All staff
Cope with differences of opinion openly, constructively and maturely
Communicate simply, directly and politely
Speak his/her mind with confidence and listen empathetically
Receive direct messages without resentment or feeling criticised
Speak constructively at all levels in the business
Communicate openly without intending to blame or punish (Win - Win)
Think about the desired outcome… before speaking!
Reduced rework caused by lack of clarity
Less time wasted in conflict and expressing resentment
More Win - Win interactions
Criticisms become solution-focused, not to apportion blame
'Mature Directness' is a bespoke course developed to meet a particular client’s requirements