Effective Communication
Purpose
To improve the nature of all communications in the work environment.
Who
All Staff
Content
- Rapport
- Ok corral
- Cause/Effect
- Well-formed outcomes
- Reframing
- Visual Auditory and Kinaesthetic Processing styles
- Satir Categories
- Perceptual positions
- Presuppositions
- Active listening
- Sensory acuity
- Match, pace, lead
At the end of the course a participant should be able to:
Speak constructively at all levels in the business
Understand and use conscious and unconscious communication channels
Recognise people's thinking patterns and vary their language to maximise
understanding
Speak openly without intending to blame or punish (Win - Win)
Recognise that a positive outlook on difficult situations can be beneficial
to all
Think and communicate flexibly
Understand and clarify messages received
Business Benefit
Reduced rework caused by lack of clarity
Less time wasted in conflict and expressing resentment
More Win - Win interactions
Criticisms become solution-focused, not to apportion blame