Change Management
Purpose
Change requires Flexibility. This course is designed to help people
find and capitalise on their flexibility. Also, it helps people recognise
that change combined with a can-do attitude is an opportunity to put some
sparkle back into the job
Suitable for a mature, compartmentalised, organisation seeking to break
down barriers and develop with a more customer focused culture.
Who
All staff, and...
...useful for first line managers supervising people in a customer facing
role
Content
- Ok corral
- Presuppositions
- Reframing
- Satir Categories
- Anchoring and state management
- Visual Auditory and Kinaesthetic Processing styles
- Perceptual positions
- Logical Levels
- Beliefs and Values
- Sensory acuity
- Self-talk
- Match, pace, lead
At the end of the course a participant should be able to:
Develop a team/business mission statement
Develop flexibility in thought and behaviour
Recognise their behaviour patterns and the way they themselves understand
the world
Adopt empowering emotional states as required
Know how Self and Others make sense of the world around them
Recognise what drives their behaviour... 'how they tick'
Business Benefit
Uplift in self-esteem/confidence releases previously unused potential
in staff
Excellence becomes an expectation
Reduced barriers between departments
Improved morale and greater willingness/ability to accept business changes
Staff become more objective about their position in the organisation and
demonstrate greater flexibility
Less time wasted fretting about inconsequential issues
Less stress-related absence